Dialpad vs Grasshopper
Compare Dialpad and Grasshopper on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and Grasshopper. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Grasshopper when Solo operators and tiny teams that primarily need a professional virtual number. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number
Grasshopper
SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).
Best for
- • Solo operators and tiny teams that primarily need a professional virtual number
- • SMBs that want flat account pricing instead of per-seat UCaaS maths
- • Buyers replacing a personal mobile with a branded business line
Starting from $14.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dialpad and Grasshopper.
Voice
| Feature | Dialpad | Grasshopper | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Moderate | Dialpad |
| Call recording | Strong | Moderate | Dialpad |
| Power dialer | Moderate | Limited | Dialpad |
Messaging
| Feature | Dialpad | Grasshopper | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Limited | Dialpad |
| Shared inbox | Moderate | Limited | Dialpad |
| Team messaging | Strong | Limited | Dialpad |
| Unified multichannel inbox | Moderate | Limited | Dialpad |
| Video meetings | Strong | Limited | Dialpad |
Platform
| Feature | Dialpad | Grasshopper | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Moderate | Tie |
| Analytics & reporting | Strong | Moderate | Dialpad |
| AI assistance | Strong | Moderate | Dialpad |
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.