SoftwareGlimpse

Creatio vs Oracle CX

Creatio fits creatio targets mid-market sales/cx needs; Oracle CX fits oracle cx targets mid-market sales/cx needs.

Independently recommendedLast updated Sep 24, 20264 evidence sources19 screenshotsHow we compare
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Creatio logo

Creatio

7.3/10

No-code CRM and workflow platform with Growth/Enterprise per-user plans and Unlimited organization pricing.

Best for

  • • Creatio targets mid-market sales/CX needs
  • • Creatio competes in enterprise/mid-market CRM evaluations
  • • Sales/CX CRM focus

Starting from $40.00/user/mo

No free plan

Visit Creatio
Read review

VS

Our verdict

Our verdict

No universal winner

There is no universal winner between Creatio and Oracle CX. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.

Creatio is better for

  • ✓ Ease of use
  • ✓ Sales automation
  • ✓ Customization
  • ✓ Administration

Oracle CX is better for

  • ✓ Reporting
  • ✓ Integrations
  • ✓ Scalability

Tie

  • • Pipeline management
  • • Email capabilities

Choose Creatio if: Creatio targets mid-market sales/CX needs

Choose Oracle CX if: Oracle CX targets mid-market sales/CX needs

See detailed comparison ↓
Oracle CX logo

Oracle CX

7/10

Oracle Fusion Cloud CX / Sales CRM for enterprise pipeline, forecasting, and Oracle stack integration.

Best for

  • • Oracle CX targets mid-market sales/CX needs
  • • Oracle CX competes in enterprise/mid-market CRM evaluations
  • • Sales/CX CRM focus

Starting from $65.00/user/mo

No free plan

Visit Oracle CX
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose Creatio if…

  • Creatio targets mid-market sales/CX needs
  • Creatio competes in enterprise/mid-market CRM evaluations
  • Sales/CX CRM focus
  • You prioritize ease of use

Choose Oracle CX if…

  • Oracle CX targets mid-market sales/CX needs
  • Oracle CX competes in enterprise/mid-market CRM evaluations
  • Sales/CX CRM focus
  • You prioritize reporting

Overall recommendation

There is no universal winner between Creatio and Oracle CX. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.

Key trade-off

Creatio trades toward ease of use; Oracle CX trades toward reporting.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Ease of useCreatio winsCreatio leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SalesTieCreatio and Oracle CX are close on pipeline management (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AutomationCreatio winsCreatio leads on sales automation (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Email capabilitiesTieCreatio and Oracle CX are close on email capabilities (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ReportingOracle CX winsOracle CX leads on reporting (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CustomizationCreatio winsCreatio leads on customization (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
IntegrationsOracle CX winsOracle CX leads on integrations (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
AdministrationCreatio winsCreatio leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Enterprise suitabilityOracle CX winsOracle CX leads on scalability (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Core CRM

FeatureCreatioOracle CX
Contact managementStrongStrong
Lead managementStrongStrong
Pipeline managementStrongStrong
Deal managementStrongStrong

Sales engagement

FeatureCreatioOracle CX
Email syncStrongStrong
Workflow automationStrongStrong
Sales automationStrongStrong

Reporting

FeatureCreatioOracle CX
ReportingStrongStrong
ForecastingStrongStrong

Platform

FeatureCreatioOracle CX
IntegrationsStrongStrong
Custom fieldsStrongStrong
Custom pipelinesStrongStrong
Mobile appStrongStrong
AI assistanceStrongStrong

Pricing comparison

Pricing evidence last checked Sep 8, 2026.

Creatio logo

Creatio

From $40.00/user/mo

No free planFree trial available
  • Growth$40.00/user/mo
  • Enterprise$75.00/user/mo
  • UnlimitedCustom
Oracle CX logo

Oracle CX

From $65.00/user/mo

No free planNo free trial evidenced
  • Sales Professional$65.00/user/mo
  • Enterprise / PremiumCustom

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

SeatsCreatioOracle CX
5~$200.00/mo (Growth × 5)~$325.00/mo (5 × starting seat)
10~$400.00/mo (Growth × 10)~$650.00/mo (10 × starting seat)
25~$1,000.00/mo (Growth × 25)~$1,625.00/mo (25 × starting seat)
50~$2,000.00/mo (Growth × 50)~$3,250.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

Researched list starting prices: Creatio from $40/user/mo; Oracle CX from $65/user/mo. Confirm live vendor pricing before buying.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → Creatio

    Best for ease of use

    Creatio leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Creatio

    Best for sales automation

    Creatio leads on sales automation (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Creatio

    Best for customization

    Creatio leads on customization (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Oracle CX

    Best for reporting

    Oracle CX leads on reporting (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Oracle CX

    Best for integrations

    Oracle CX leads on integrations (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Oracle CX

    Best for scalability

    Oracle CX leads on scalability (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The differences that actually matter

Pair-specific analysis for Creatio vs Oracle CX — not generic category copy.

  • Pipeline management

    Tie

    Creatio and Oracle CX are close on pipeline management. Creatio and Oracle CX are close on pipeline management (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • Email capabilities

    Tie

    Creatio and Oracle CX are close on email capabilities. Creatio and Oracle CX are close on email capabilities (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • Sales automation

    Creatio ahead

    On sales automation, Creatio is ahead. Creatio: Creatio leads on sales automation (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. Oracle CX: Trails Creatio on this criterion.

  • Reporting

    Oracle CX ahead

    On reporting, Oracle CX is ahead. Creatio: Trails Oracle CX on this criterion. Oracle CX: Oracle CX leads on reporting (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing..

  • Value for money

    Depends

    Value for money: Creatio — Creatio researched starting price $40/user/mo vs Oracle CX $65/user/mo. Better value depends on which features you need on that plan.. Oracle CX — Creatio researched starting price $40/user/mo vs Oracle CX $65/user/mo. Better value depends on which features you need on that plan..

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

Creatio logo

Creatio

Pros

  • Stronger on ease of use
  • Stronger on sales automation
  • Stronger on customization
  • Stronger on administration

Cons

  • Trails on reporting
  • Trails on integrations
  • Trails on scalability
Oracle CX logo

Oracle CX

Pros

  • Stronger on reporting
  • Stronger on integrations
  • Stronger on scalability

Cons

  • Trails on ease of use
  • Trails on sales automation
  • Trails on customization

Implementation & learning curve

Based on researched setup / ease criteria for this pair.

Creatio

  • Stronger on ease of use: Creatio leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
  • Stronger on administration: Creatio leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Oracle CX

  • Trails on ease of use relative to Creatio
  • Trails on administration relative to Creatio

Integrations

Overlaps and exclusives from product integration data when available.

Creatio: Strong. Oracle CX: Strong.

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose Creatio if…

  • You need Oracle CX's stronger reporting more than Creatio's strengths
  • You need Oracle CX's stronger integrations more than Creatio's strengths
  • You need Oracle CX's stronger scalability more than Creatio's strengths
  • Your primary fit looks closer to: Oracle CX targets mid-market sales/CX needs

Don't choose Oracle CX if…

  • You need Creatio's stronger ease of use more than Oracle CX's strengths
  • You need Creatio's stronger sales automation more than Oracle CX's strengths
  • You need Creatio's stronger customization more than Oracle CX's strengths
  • Your primary fit looks closer to: Creatio targets mid-market sales/CX needs

Alternatives worth considering

When neither product is the right fit.

  • Salesforce logoSalesforce

    Enterprise CRM platform for sales, service, marketing, and customer data across large and mid-market teams.

  • HubSpot logoHubSpot

    AI-powered customer platform with free forever CRM, plus paid Smart CRM seats and Sales/Marketing/Service hubs for growing teams.

  • Microsoft Dynamics 365 logoDynamics 365

    Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.

  • SugarCRM logoSugarCRM

    Customer experience CRM (Sugar Sell) with Standard through Premier editions and Sugar Intelligence AI.

Final verdict

Scenario-level close — not a repeat of the intro.

Creatio wins when…

Creatio targets mid-market sales/CX needs

Oracle CX wins when…

Oracle CX targets mid-market sales/CX needs

  • Best for ease of useCreatio
  • Best for sales automationCreatio
  • Best for customizationCreatio
  • Best for reportingOracle CX

Which one should you choose?

Choose Creatio if:

  • Creatio targets mid-market sales/CX needs
  • Creatio competes in enterprise/mid-market CRM evaluations
  • Sales/CX CRM focus

Choose Oracle CX if:

  • Oracle CX targets mid-market sales/CX needs
  • Oracle CX competes in enterprise/mid-market CRM evaluations
  • Sales/CX CRM focus

Product screenshots

Real product UI from our media library — no placeholders.

Creatio

  • Creatio Freedom UI homepage from official Creatio Academy documentation.
  • Creatio Freedom UI shell layout from official Creatio Academy documentation.
  • Creatio workplaces menu from official Creatio Academy documentation.
  • Creatio Sales product screen from official Creatio marketing CDN.

Oracle CX

  • Oracle CX Sales command center from official Oracle CX Sales page.
  • Oracle CX Sales agentic demo visual from official Oracle CX Sales page.
  • Oracle CX product visual from official Oracle CX marketing (https://www.oracle.com/cx/).

FAQ

Is Creatio better than Oracle CX?
There is no universal winner between Creatio and Oracle CX. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Which is easier to use?
Creatio leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which CRM fits which team?
Creatio: Creatio targets mid-market sales/CX needs Oracle CX: Oracle CX targets mid-market sales/CX needs
Which is stronger for sales automation?
Creatio leads on sales automation (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Does Creatio or Oracle CX have a free plan?
Creatio: No free plan. Oracle CX: No free plan.
How does Creatio vs Oracle CX pricing compare?
Creatio starts from $40.00/user/mo. Oracle CX starts from $65.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

Still deciding between Creatio and Oracle CX?

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  • No invented scores or prices
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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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