Bitrix24 vs Freshsales
Compare Bitrix24 and Freshsales on features, pricing, and buyer fit using the same researched criteria.
Bitrix24
Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.
Best for
- • Bitrix24 fits many small-business CRM evaluations
- • Bitrix24 is evaluated here as a CRM/sales tool
- • Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing.
Starting from €0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Bitrix24 and Freshsales. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Bitrix24 is better for
- ✓ Value for money
Freshsales is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
Tie
- • Customization
- • Integrations
- • Scalability
Choose Bitrix24 if: Bitrix24 fits many small-business CRM evaluations
Choose Freshsales if: Growth plan pricing and AI-assisted CRM fit SMB sales
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Best for
- • Growth plan pricing and AI-assisted CRM fit SMB sales
- • Pro/Enterprise add scoring, sequences, territories, forecasting, sandbox
- • Sales CRM with phone/email/chat engagement
Starting from $9.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Bitrix24 and Freshsales. Numeric bars appear only when both products have approved scores.
- Freshsales
Ease of use
How quickly teams become productive.
Freshsales leads on ease of use (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix246/10Freshsales8/10 - Freshsales
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Freshsales leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix247/10Freshsales8/10 - Freshsales
Sales automation
Automations that reduce repetitive sales work.
Freshsales leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix247/10Freshsales8/10 - Freshsales
Email capabilities
Native email workflows and tracking.
Freshsales leads on email capabilities (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix246/10Freshsales7/10 - Freshsales
Reporting
Reporting and forecasting quality.
Freshsales leads on reporting (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix246/10Freshsales8/10 - Tie
Customization
Fields, workflows, and configurability.
Bitrix24 and Freshsales are close on customization (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix248/10Freshsales8/10 - Tie
Integrations
Important third-party integrations.
Bitrix24 and Freshsales are close on integrations (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix247/10Freshsales7/10 - Freshsales
Administration
Admin overhead and ongoing maintenance.
Freshsales leads on administration (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix24WeakerFreshsalesStronger - Tie
Scalability
Fit as team size and complexity grow.
Bitrix24 and Freshsales are close on scalability (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Bitrix248/10Freshsales8/10 - Bitrix24
Value for money
Capability relative to total cost of ownership.
Better for value for money
Bitrix248/10Freshsales9/10
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