Bitrix24 vs Freshsales
Compare Bitrix24 and Freshsales on features, pricing, and buyer fit using the same researched criteria.
Bitrix24
Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.
Best for
- • Bitrix24 fits many small-business CRM evaluations
- • Bitrix24 is evaluated here as a CRM/sales tool
- • Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing.
Starting from €0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Bitrix24 and Freshsales. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Bitrix24 is better for
- ✓ Value for money
Freshsales is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
Tie
- • Customization
- • Integrations
- • Scalability
Choose Bitrix24 if: Bitrix24 fits many small-business CRM evaluations
Choose Freshsales if: Growth plan pricing and AI-assisted CRM fit SMB sales
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Best for
- • Growth plan pricing and AI-assisted CRM fit SMB sales
- • Pro/Enterprise add scoring, sequences, territories, forecasting, sandbox
- • Sales CRM with phone/email/chat engagement
Starting from $9.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Bitrix24 and Freshsales.
Core CRM
| Feature | Bitrix24 | Freshsales | Winner |
|---|---|---|---|
| Contact management | Strong | Strong | Tie |
| Lead management | Strong | Strong | Tie |
| Pipeline management | Strong | Strong | Tie |
| Deal management | Strong | Strong | Tie |
Sales engagement
| Feature | Bitrix24 | Freshsales | Winner |
|---|---|---|---|
| Email sync | Strong | Strong | Tie |
| Email sequences | Not evidenced | Moderate | — |
| Call functionality | Not evidenced | Strong | — |
| Workflow automation | Strong | Strong | Tie |
| Sales automation | Strong | Strong | Tie |
| Lead scoring | Not evidenced | Moderate | — |
Reporting
| Feature | Bitrix24 | Freshsales | Winner |
|---|---|---|---|
| Reporting | Strong | Strong | Tie |
| Forecasting | Moderate | Moderate | Tie |
Platform
| Feature | Bitrix24 | Freshsales | Winner |
|---|---|---|---|
| Integrations | Strong | Strong | Tie |
| Custom fields | Strong | Strong | Tie |
| Custom pipelines | Strong | Strong | Tie |
| Mobile app | Strong | Strong | Tie |
| AI assistance | Moderate | Strong | Freshsales |
Additional capabilities
| Feature | Bitrix24 | Freshsales | Winner |
|---|---|---|---|
| Territory management | Not evidenced | Moderate | — |
| Audit logs | Not evidenced | Moderate | — |
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