Zoom Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Zoom when meetings are already the collaboration hub and you want Zoom Phone as the natural UCaaS extension rather than a separate PBX vendor.
Starting price
$15.00/user/month
Free plan
Yes
Free trial
Yes
Best for
Organisations already standardised on Zoom meetings that want to add Zoom Phone
SoftwareGlimpse review
8.4/10
Good
- ease of use9
- voice messaging quality9
- routing workflows8
- integrations9
- analytics8
- outbound tools7
Best Zoom alternatives
Alternatives are drawn from the product graph and editorial comparisons — not paid placements.
RingCentral
Researched side-by-side comparison of RingCentral and Zoom using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
From $20.00/user/month
Enterprise phone-first UCaaS with contact-centre expansion
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
From $15.00/user/month
Microsoft Teams
Researched side-by-side comparison of Microsoft Teams and Zoom using business-communications comparison criteria (factual pricing/coverage plus editorial judgments). No universal winner — choose by criterion fit.
From $0.00/user/month
M365-standardised organisations needing chat + meetings + files
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
From $30.00/user/month
Alternatives comparison at a glance
| Product | Starting price | Free plan | Free trial |
|---|---|---|---|
| Zoom | $15.00/user/month | Yes | Yes |
| RingCentral | $20.00/user/month | No | Yes |
| Dialpad | $15.00/user/month | No | Yes |
| Microsoft Teams | $0.00/user/month | Yes | Yes |
| Aircall | $30.00/user/month | No | Yes |
How we choose alternatives
Based on our recommendations
Alternatives come from product relationships and documented capability overlap.
Focused on your needs
We highlight when another tool fits a different workflow better.
Independently evaluated
Affiliate relationships never decide who appears here.