Nextiva Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Nextiva when you want a transparent SMB cloud-phone floor with messaging apps (including WhatsApp) and a path into contact centre without jumping straight to enterprise UCaaS quotes.
Starting price
$15.00/user/month
Free plan
No
Free trial
Yes
Best for
SMB teams wanting a clear $15 Core annual cloud-phone floor
SoftwareGlimpse review
8.1/10
Good
- ease of use8
- voice messaging quality9
- routing workflows8
- integrations8
- analytics8
- outbound tools7
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
CoreSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Core
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Official Nextiva YouTube thumbnail showing VoIP setup UI. Screenshot source ↗Call routing & IVR
CoreSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Core
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Official Nextiva YouTube thumbnail for call transcription workflow. Screenshot source ↗Call recording
CoreSoftwareGlimpse assessment: Add-on
What it supports
- Entry point: Core
Limitations
- May require an add-on or separate purchase
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Official Nextiva YouTube thumbnail for call transcription workflow. Screenshot source ↗Power dialer
CoreSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Core
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
SMS messaging
CoreSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Core
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
WhatsApp Business
CoreSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Core
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Official Nextiva YouTube thumbnail showing VoIP setup UI. Screenshot source ↗Team messaging
CoreSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Core
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Video meetings
CoreSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Core
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Official Nextiva YouTube thumbnail from VoIP advantages video. Screenshot source ↗CRM / CTI integrations
CoreSoftwareGlimpse assessment: Add-on
What it supports
- Entry point: Core
Limitations
- May require an add-on or separate purchase
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Analytics & reporting
CoreSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Core
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
AI assistance
CoreSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Core
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential
Unified multichannel inbox
CoreSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Core
Included in
- ✓ Core
- ✓ Engage
- ✓ Scale
- ✓ Contact Center Essential