LiveChat Review

CUSTOMER SERVICE SOFTWARE

Choose LiveChat when proven website live chat with Text suite expansion paths matters — and you accept per-agent pricing without a free tier.

Last updated 2026-08-18Independent editorial review

Starting price
$19.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams wanting mature live chat with Text ecosystem optionality

Visit LiveChat

View pricing

SoftwareGlimpse review

7.4/10

Good

ease of use8
support job fit8
workflow depth7
omnichannel7
self service6
integrations8

How we score →

LiveChat vs top Customer Service

Detailed head-to-head comparisons to help you choose the right option.

LiveChat vs Freshchat

Researched side-by-side comparison of Freshchat and LiveChat using customer service comparison criteria. No universal winner — choose by job-cluster fit.

Teams wanting mature live chat with Text ecosystem optionality
SMB–mid-market website support with per-agent clarity

View comparison →

LiveChat vs Tidio

LiveChat fits per-person website live chat; Tidio fits lyro ai + flows for deflection.

Per-person website live chat
Text HelpDesk / ChatBot expansion path

View comparison →

LiveChat vs Intercom

Customer messaging / shared inbox with Fin AI — Essential from $29/seat/mo + Fin from $0.99/outcome.

Features comparison
Pricing & plans

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LiveChat vs Zendesk Suite

Enterprise helpdesk and Suite omnichannel — Support Team from $19/agent/mo annual; Suite Team $55, Suite Pro $115.

Features comparison
Pricing & plans

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Compare key capabilities side-by-side

Verified pricing and capability signals only — no invented third-party ratings.

Feature	LiveChat	Freshchat	Tidio	Intercom	Zendesk Suite
Starting price	$19.00/user/month	$0.00/user/month	$24.17/user/month	$29.00/user/month	$19.00/user/month
Free plan	No	Yes	Yes	No	No
Free trial	Yes	Yes	Yes	Yes	Yes

Key takeaways

LiveChat

Teams wanting mature live chat with Text ecosystem optionality

Freshchat

Freshworks customers wanting live chat as the primary purchase

Tidio

Lyro AI + flows for deflection

Freshdesk

SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing