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LiveChat Review

CUSTOMER SERVICE SOFTWARE

Choose LiveChat when proven website live chat with Text suite expansion paths matters — and you accept per-agent pricing without a free tier.

Last updated 2026-08-18Independent editorial review
  • Starting price

    $19.00/user/month

  • Free plan

    No

  • Free trial

    14 days

  • Best for

    Teams wanting mature live chat with Text ecosystem optionality

SoftwareGlimpse review

7.4/10

Good

  • ease of use8
  • support job fit8
  • workflow depth7
  • omnichannel7
  • self service6
  • integrations8
How we score →

All features

16 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Ticketing

    Starter

    SoftwareGlimpse assessment: Add-on

    What it supports

    • Entry point: Starter

    Limitations

    • May require an add-on or separate purchase

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Shared inbox

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Live chat

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise

    This video is hosted on YouTube

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    Official vendor tutorial

    How to Integrate OpenAI Assistant into Your Website with OpenWidget

    What this shows

    • LiveChat OpenWidget OpenAI assistant integration tutorial
    • Official LiveChat channel product walkthrough
    • LiveChat OpenWidget OpenAI assistant integration tutorial
    • Official LiveChat channel product walkthrough
  • Knowledge base

    Starter

    SoftwareGlimpse assessment: Add-on

    What it supports

    • Entry point: Starter

    Limitations

    • May require an add-on or separate purchase

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Omnichannel inbox

    Starter

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • SLA & routing

    Starter

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Macros & automation

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Self-service portal

    Starter

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • CSAT / satisfaction surveys

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Helpdesk reporting

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Ecommerce helpdesk

    Starter

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • ITSM / service desk

    Starter

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Chatbot / AI agent

    Starter

    SoftwareGlimpse assessment: Add-on

    What it supports

    • Entry point: Starter

    Limitations

    • May require an add-on or separate purchase

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Agent copilot

    Starter

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Phone support

    Starter

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise
  • Helpdesk integrations

    Starter

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Starter

    Included in

    • Starter
    • Team
    • Business
    • Enterprise