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LiveChat Review

CUSTOMER SERVICE SOFTWARE

Choose LiveChat when proven website live chat with Text suite expansion paths matters — and you accept per-agent pricing without a free tier.

Last updated 2026-08-18Independent editorial review

  • Starting price

    $19.00/user/month

  • Free plan

    No

  • Free trial

    14 days

  • Best for

    Teams wanting mature live chat with Text ecosystem optionality

Visit LiveChat
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SoftwareGlimpse review

7.4/10

Good

  • ease of use8
  • support job fit8
  • workflow depth7
  • omnichannel7
  • self service6
  • integrations8
How we score →

Catalogue coverage

Official sources
2
Screenshots
1
Official videos
1
Feature claims
16
Pricing records
4
Last verified
18 Aug 2026

Evidence library

Primary sources and SoftwareGlimpse recommendations used for this product analysis.

20 items

Official documentation

  • Official documentation

    Primary sourceVerified

    LiveChat — Official Site

    Verified: 18 Aug 2026

    Open source ↗

Pricing source

  • Pricing source

    Primary sourceVerified

    LiveChat Pricing

    Verified: 18 Aug 2026

    Open source ↗

Screenshot

  • Screenshot

    Primary sourceVerified

    Official LiveChat Open Graph marketing visual from https://www.livechat.com/ — not a SoftwareGlimpse lab screenshot.

    Official LiveChat marketing UI asset

    What this demonstrates

    • Official LiveChat Open Graph marketing visual from https://www.livechat.com/ — not a SoftwareGlimpse lab screenshot.
    LiveChat official Open Graph visual

    Verified: 18 Aug 2026

    Open source ↗

Official tutorial

  • Official tutorial

    Primary sourceVerified

    How to Integrate OpenAI Assistant into Your Website with OpenWidget

    What it supports

    • Live chat
    • Chatbot / AI agent

    What this demonstrates

    • LiveChat OpenWidget OpenAI assistant integration tutorial
    • Official LiveChat channel product walkthrough

    Used to support

    • Live chat → feature availability
    • Chatbot / AI agent → feature availability

    This video is hosted on YouTube

    This content is hosted by YouTube. The player loads only after you allow marketing cookies.

    Official vendor tutorial

    How to Integrate OpenAI Assistant into Your Website with OpenWidget

    What this shows

    • LiveChat OpenWidget OpenAI assistant integration tutorial
    • Official LiveChat channel product walkthrough

    Verified: 18 Aug 2026

    Open source ↗

Feature claim

  • Feature claim

    SoftwareGlimpse analysisVerified

    Ticketing

    Availability: add-on

    What it supports

    • Ticketing

    Used to support

    • Ticketing → add on

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Shared inbox

    Availability: supported

    What it supports

    • Shared inbox

    Used to support

    • Shared inbox → supported

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Live chat

    Availability: supported

    What it supports

    • Live chat

    Used to support

    • Live chat → supported

    Verified: —

  • Feature claim

    SoftwareGlimpse analysisVerified

    Knowledge base

    Availability: add-on

    What it supports

    • Knowledge base

    Used to support

    • Knowledge base → add on

    Verified: —

Official product destinations

Vendor destinations used for research — separate from affiliate visit CTAs.

How we verify information

Learn about our methodology

Multiple source verification

Prefer first-party pricing and product pages over secondary summaries.

Regular monitoring

Domain checked-at timestamps drive freshness and refresh flags.

Expert analysis

Category methodology criteria structure editorial judgment.

Editorial independence

Affiliate links never change scores or ranking decisions.