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Crisp Review

LIVE CHAT SOFTWARE

Choose Crisp when you want flat per-workspace live chat and shared inbox economics — not when you need deep ITSM ticketing or Text-style per-person chat packaging.

Last updated 2026-09-06Independent editorial review

  • Starting price

    $0.00/user/month

  • Free plan

    Yes

  • Free trial

    14 days

  • Best for

    Startups wanting one flat chat bill as agents grow within included seats

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SoftwareGlimpse review

7.4/10

Good

  • ease of use8
  • support job fit8
  • workflow depth7
  • omnichannel8
  • self service7
  • integrations7
How we score →

Pricing

Verified 2026-09-06 from crisp.chat/en/pricing. Flat per-workspace USD monthly: Free $0 (2 seats), Mini $45 (4), Essentials $95 (10), Plus $295 (20+). Extra seats $10/mo. 14-day trial. Hugo AI credits bundled on paid plans. Affiliate economics excluded.Full pricing details →

  • Free

    $0.00

    Free plan

    2 seats; website chat widget; no Hugo AI credits.

    Try Crisp

  • Mini

    $45.00

    per month, billed monthly

    $45/workspace/mo; 4 seats; $5 Hugo AI credits.

    Try Crisp

  • Essentials

    Most popular

    $95.00

    per month, billed monthly

    $95/workspace/mo; 10 seats; omnichannel + KB; $25 Hugo credits.

    Try Crisp

  • Plus

    $295.00

    per month, billed monthly

    $295/workspace/mo; 20+ seats; $75 Hugo credits.

    Try Crisp

Product screenshots

Product screenshots coming soon

We only publish verified captures from Crisp's product interface — never stock images, mockups, or teaching diagrams. Screenshots appear here once editorial review confirms them.

Decision snapshot

Entity field audit 94/100

Crisp is an omnichannel customer messaging platform with live chat, shared inbox, and Hugo AI agent. Flat per-workspace pricing: Free (2 seats); Mini $45; Essentials $95; Plus $295/mo. Primary live-chat; CS secondary.

Best for

  • Startups wanting one flat chat bill as agents grow within included seats
  • SMB support teams consolidating website chat, email, and messaging
  • Buyers comparing Hugo AI credits vs per-conversation AI packaging
  • micro / customer-success: Free/Mini flat workspace pricing fits micro support teams.

Not ideal for

  • Enterprise ITSM / deep ticketing requirements
  • Teams that need Text HelpDesk/ChatBot suite expansion specifically
  • Buyers unwilling to meter Hugo AI credits beyond plan allotments
  • Hugo AI usage is credit-metered beyond included plan allotments

Key tradeoffs

  • Hugo AI usage is credit-metered beyond included plan allotments
  • Extra seats beyond included allotment cost $10/seat/mo on paid plans
  • All-in-one customer messaging with shared inbox and Hugo AI for startups and SMBs. (audience: Startups wanting flat workspace pricing instead of per-agent chat seats, SMB support teams consolidating website chat, email, and messaging)

Pricing: 4 documented plans · 1 free · entry paid: Mini · trial documented on at least one plan

Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-09-06T18:00:00.000Z · Editorial assessment: approved

Incomplete entity fields (not invented): canonical_vendor

Next step: Compare against peers: Crisp vs Tidio

Important comparison →Relevant guide →Alternatives →Evidence →

Our verdict

Choose Crisp when flat workspace pricing plus Hugo AI credits and omnichannel Essentials+ depth fit your support team. Compare Tidio for conversation-pack Lyro deflection and LiveChat for Text per-person seats. Scores reflect first-party documentation as of 2026-09-06 — not hands-on product testing. Confirm current packaging and Hugo credit burn on the vendor site before purchase.

Best for

  • Startups wanting one flat chat bill as agents grow within included seats
  • SMB support teams consolidating website chat, email, and messaging
  • Buyers comparing Hugo AI credits vs per-conversation AI packaging

Not ideal for

  • Enterprise ITSM / deep ticketing requirements
  • Teams that need Text HelpDesk/ChatBot suite expansion specifically
  • Buyers unwilling to meter Hugo AI credits beyond plan allotments

Bottom line

Free $0 (2 seats). Mini $45, Essentials $95, Plus $295 per workspace/month. Extra seats $10/mo. 14-day trial. Hugo credits bundled on paid plans — confirm live on crisp.chat/en/pricing.

Crisp pros and cons

Pros

  • Flat per-workspace pricing with Free entry
  • Shared inbox + omnichannel on Essentials+
  • Hugo AI agent with bundled credits on paid plans
  • Knowledge base on Essentials+
  • Predictable seat-included workspace model vs per-person chat seats

Cons

  • Hugo AI is credit-metered beyond included allotments
  • Extra seats beyond included count cost $10/seat/mo
  • Ticketing depth limited vs full helpdesk suites
  • Not hands-on tested on SoftwareGlimpse

Pricing comparison

Full comparison →
 Crisp(this review)TidioLiveChatFreshchatIntercom
Starting price$0.00/user/month$24.17/user/month$19.00/user/month$0.00/user/month$29.00/user/month
Free planYesYesNoYesNo
Free trialYesYesYesYesYes
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Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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