Crisp Review
LIVE CHAT SOFTWAREChoose Crisp when you want flat per-workspace live chat and shared inbox economics — not when you need deep ITSM ticketing or Text-style per-person chat packaging.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
14 days
Best for
Startups wanting one flat chat bill as agents grow within included seats
SoftwareGlimpse review
7.4/10
Good
- ease of use8
- support job fit8
- workflow depth7
- omnichannel8
- self service7
- integrations7
All features
16 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Live chat
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Mini
- ✓ Essentials
- ✓ Plus
Omnichannel inbox
EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essentials
Included in
- – Free
- – Mini
- ✓ Essentials
- ✓ Plus
Knowledge base
EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essentials
Included in
- – Free
- – Mini
- ✓ Essentials
- ✓ Plus
Chatbot / AI agent
MiniSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Mini
Included in
- – Free
- ✓ Mini
- ✓ Essentials
- ✓ Plus
Macros & automation
MiniSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Mini
Included in
- – Free
- ✓ Mini
- ✓ Essentials
- ✓ Plus
Ticketing
PlusSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Plus
Included in
- – Free
- – Mini
- – Essentials
- ✓ Plus
Helpdesk reporting
EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essentials
Included in
- – Free
- – Mini
- ✓ Essentials
- ✓ Plus
CSAT / satisfaction surveys
UnknownSoftwareGlimpse assessment: Not fully evidenced
What it supports
- Entry point: Unknown
Included in
- – Free
- – Mini
- – Essentials
- – Plus
Agent copilot
MiniSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Mini
Included in
- – Free
- ✓ Mini
- ✓ Essentials
- ✓ Plus
SLA & routing
EssentialsSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essentials
Included in
- – Free
- – Mini
- ✓ Essentials
- ✓ Plus
Phone support
UnknownSoftwareGlimpse assessment: Not fully evidenced
What it supports
- Entry point: Unknown
Included in
- – Free
- – Mini
- – Essentials
- – Plus
Self-service portal
EssentialsSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essentials
Included in
- – Free
- – Mini
- ✓ Essentials
- ✓ Plus
Ecommerce helpdesk
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Mini
- ✓ Essentials
- ✓ Plus
ITSM / service desk
Not supportedSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Not supported
Included in
- – Free
- – Mini
- – Essentials
- – Plus
Helpdesk integrations
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Mini
- ✓ Essentials
- ✓ Plus