Crisp Review
LIVE CHAT SOFTWAREChoose Crisp when you want flat per-workspace live chat and shared inbox economics — not when you need deep ITSM ticketing or Text-style per-person chat packaging.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
14 days
Best for
Startups wanting one flat chat bill as agents grow within included seats
SoftwareGlimpse review
7.4/10
Good
- ease of use8
- support job fit8
- workflow depth7
- omnichannel8
- self service7
- integrations7
Crisp vs top Live Chat
Detailed head-to-head comparisons to help you choose the right option.
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Crisp vs Tidio
Choose Crisp for flat workspace pricing plus Hugo AI credits and omnichannel/KB depth on Essentials+. Choose Tidio when Lyro AI deflection and conversation-pack TCO for website chat matter more than Crisp’s seat-included workspace model. Live-chat cluster only — not a generic chatbot swap. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
- Flat per-workspace live chat + shared inbox
- Hugo AI credits with omnichannel Essentials+
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Crisp vs LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual. Primary live-chat; CS secondary.
- Features comparison
- Pricing & plans
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Crisp vs Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual. Primary live-chat; CS secondary.
- Features comparison
- Pricing & plans
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Crisp vs Intercom
Customer messaging / shared inbox with Fin AI — Essential from $29/seat/mo + Fin from $0.99/outcome. Primary live-chat; BC + CS secondary.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | Crisp | Tidio | LiveChat | Freshchat | Intercom |
|---|---|---|---|---|---|
| Starting price | $0.00/user/month | $24.17/user/month | $19.00/user/month | $0.00/user/month | $29.00/user/month |
| Free plan | Yes | Yes | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Key takeaways
Startups wanting one flat chat bill as agents grow within included seats
Lyro AI + flows for website deflection