SolarWinds Incident Response vs TOPdesk
Compare SolarWinds Incident Response and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
SolarWinds Incident Response is better for
- ✓ Starting pricing
TOPdesk is better for
- ✓ Security & admin
Tie
- • Integrations
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for SolarWinds Incident Response and TOPdesk. Numeric bars appear only when both products have approved scores.
- SolarWinds Incident Response
Starting pricing
Published floor price and what that floor actually includes.
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $51/mo for TOPdesk). Confirm currency, renewals, and add-ons — not a total TCO winner.
SolarWinds Incident ResponseStrongerTOPdeskWeaker - Depends
Free plan
Whether a usable free plan is published, and what it gates.
SolarWinds Incident Response does not research a free plan; TOPdesk does not research a free plan.
SolarWinds Incident ResponseDependsTOPdeskDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for SolarWinds Incident Response and TOPdesk on current vendor packaging.
SolarWinds Incident ResponseDependsTOPdeskDepends - Tie
Integrations
Important third-party integrations.
SolarWinds Incident Response and TOPdesk are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SolarWinds Incident Response8/10TOPdesk8/10 - TOPdesk
Security & admin
Admin controls, access, compliance posture, and security packaging.
TOPdesk leads on security admin (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SolarWinds Incident ResponseWeakerTOPdeskStronger
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