SolarWinds Incident Response vs TOPdesk
Compare SolarWinds Incident Response and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
SolarWinds Incident Response is better for
- ✓ Starting pricing
TOPdesk is better for
- ✓ Security & admin
Tie
- • Integrations
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
SolarWinds Incident Response vs TOPdesk pricing
SolarWinds Incident Response researched starting price from $15/mo. TOPdesk researched starting price from $51/mo. Affiliate economics excluded.
SolarWinds Incident Response
From $15.00/user/mo
TOPdesk
From $51.00/user/mo
SolarWinds Incident Response
Starting from $15.00/user/mo
Free trial available
- ProPopular$15.00/user/mo
- $15/user/mo billed annually — Pro on-call / incident-response floor. 14-day trial.
- Premium$24.00/user/mo
- $24/user/mo billed annually — Premium Incident Response pack.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
TOPdesk
Starting from $51.00/user/mo
No free trial evidenced
- EssentialPopular$51.00/user/mo
- £51/agent/mo Essential — GBP first-party floor, not a USD list. No published free plan or self-serve trial.
- Engaged$72.00/user/mo
- £72/agent/mo Engaged (GBP) on the first-party TOPdesk card.
- Excellent$101.00/user/mo
- £101/agent/mo Excellent (GBP) — highest published TOPdesk agent pack.
- Talk to TOPdeskCustom
- Implementation and packaging via TOPdesk — contact, not a self-serve trial tile.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
SolarWinds Incident Response
$225.00/mo
TOPdesk
$765.00/mo
+$540.00/mo — TOPdesk costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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