SolarWinds Incident Response vs TOPdesk
Compare SolarWinds Incident Response and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
SolarWinds Incident Response is better for
- ✓ Starting pricing
TOPdesk is better for
- ✓ Security & admin
Tie
- • Integrations
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Evidence & transparency
Sources and research process behind this comparison.
Sources
7
Criteria
5
Screenshots
3
Sources consulted
| Title | Product | Type |
|---|---|---|
| SolarWinds Incident Response — Official Site | SolarWinds Incident Response | official-product-page |
| SolarWinds Incident Response Pricing | SolarWinds Incident Response | official-pricing-page |
| SolarWinds Incident Response pricing | SolarWinds Incident Response | official-product-page |
| SolarWinds Incident Response (formerly Squadcast) | SolarWinds Incident Response | official-product-page |
| TOPdesk — Official Site | TOPdesk | official-product-page |
| TOPdesk Pricing | TOPdesk | official-pricing-page |
| TOPdesk pricing | TOPdesk | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.