SolarWinds Incident Response vs PagerDuty
Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs PagerDuty 8. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • SolarWinds Incident Response primary-job workflows
Starting from $15.00/user/mo
No free plan
VS
Our verdict
Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs PagerDuty 8.
PagerDuty is better for
- ✓ Free plan
- ✓ Security & admin
- ✓ Integrations
Tie
- • ITSM depth
- • Observability depth
- • Source control depth
Choose SolarWinds Incident Response if: SolarWinds Incident Response primary-job workflows
Choose PagerDuty if: PagerDuty primary-job workflows
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Best for
- • PagerDuty primary-job workflows
Starting from $21.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for SolarWinds Incident Response and PagerDuty. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Starting floors: SolarWinds Incident Response ~$15 vs PagerDuty ~$21 — confirm live packaging (workspace/credits vs dyno always-on vs managed-WP vs per-user on-call math differ).
SolarWinds Incident ResponseDependsPagerDutyDepends - PagerDuty
Free plan
Whether a usable free plan is published, and what it gates.
Better for free plan
SolarWinds Incident ResponseWeakerPagerDutyStronger - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check annual vs monthly billing, add-ons, Eco sleep vs always-on, Pro workspace vs dyno ladders, and whether the SKU is cloud PaaS, managed WordPress, or incident-oncall.
SolarWinds Incident ResponseDependsPagerDutyDepends - Tie
ITSM depth
Service desk, ITSM workflows, CMDB, and employee request handling.
SolarWinds Incident Response and PagerDuty are close on ITSM depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
SolarWinds Incident ResponseTiePagerDutyTie - Tie
Observability depth
Infrastructure monitoring, APM, logs, traces, and alerting depth.
SolarWinds Incident Response and PagerDuty are close on observability depth (8/10 vs 8/10). Landscape or cluster fit from vendor documentation.
SolarWinds Incident ResponseTiePagerDutyTie - Tie
Source control depth
Git hosting, PRs, CI/CD, and developer collaboration depth.
SolarWinds Incident Response and PagerDuty are close on source control depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
SolarWinds Incident ResponseTiePagerDutyTie - Tie
Hosting panel depth
Server/hosting control panels, managed WordPress, and site operations.
SolarWinds Incident Response and PagerDuty are close on hosting panel depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
SolarWinds Incident ResponseTiePagerDutyTie - Tie
Web data / proxy depth
Proxy networks, scrapers, and web data collection depth.
SolarWinds Incident Response and PagerDuty are close on web data / proxy depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
SolarWinds Incident ResponseTiePagerDutyTie - PagerDuty
Security & admin
Admin controls, access, compliance posture, and security packaging.
PagerDuty leads on security & admin (7/10 vs 8/10). Landscape or cluster fit from vendor documentation.
SolarWinds Incident ResponseWeakerPagerDutyStronger - PagerDuty
Integrations
Important third-party integrations.
PagerDuty leads on integrations (8/10 vs 9/10). Landscape or cluster fit from vendor documentation.
SolarWinds Incident Response8/10PagerDuty9/10
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