SoftwareGlimpse

Ooma vs OpenPhone

Compare Ooma and OpenPhone on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources8 screenshotsHow we compare

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Ooma

6.6/10

SMB VoIP (Ooma Office) — Essentials from $19.95/user/mo monthly; Pro $24.95; Pro Plus $29.95 — no annual lock-in.

Best for

• Small businesses that want transparent monthly VoIP without annual contracts
• Teams under ~15 seats needing receptionist, ring groups and optional queues
• Buyers who prefer published Office seat floors over quote-only UCaaS

Starting from $19.95/user/mo

No free plan

VS

Our verdict

No universal winner

There is no universal winner between Ooma and OpenPhone. Choose Ooma when Small businesses that want transparent monthly VoIP without annual contracts. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

OpenPhone is better for

✓ CRM / CTI integrations
✓ Analytics
✓ AI features

Tie

• Number / country coverage
• Power dialer
• WhatsApp Business

Choose Ooma if: Small businesses that want transparent monthly VoIP without annual contracts

Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering

See detailed comparison ↓

OpenPhone

7.5/10

Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.

Best for

• SMB teams that want a modern shared business number with SMS and AI answering
• Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
• Teams standardising on HubSpot/Salesforce once they move to Business

Starting from $15.00/user/mo

No free plan

Visit OpenPhone

Ooma vs OpenPhone at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Ooma
OpenPhone
User / licence minimumDepends
Ooma
OpenPhone
Number / country coverageTie
Ooma
OpenPhone
Power dialerTie
Ooma
OpenPhone
WhatsApp BusinessTie
Ooma
OpenPhone

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ OpenPhone
Best for crm / cti integrations
OpenPhone leads on crm integrations (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ OpenPhone
Best for analytics
OpenPhone leads on analytics (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ OpenPhone
Best for ai features
OpenPhone leads on ai features (5/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Ooma
Ooma researched starting price from $19.95/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
OpenPhone
Ooma researched starting price from $19.95/mo; OpenPhone researched starting price from $15/mo. Better value depends on seat minimums and add-ons.
WhatsApp Business
Tie
Ooma
Ooma and OpenPhone have the same researched availability on whatsapp business (Ooma: not-supported; OpenPhone: not-supported).
OpenPhone
Ooma and OpenPhone have the same researched availability on whatsapp business (Ooma: not-supported; OpenPhone: not-supported).
Power dialer
Tie
Ooma
Ooma and OpenPhone are close on power dialer (5/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone
Ooma and OpenPhone are close on power dialer (5/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
Tie
Ooma
Ooma and OpenPhone are close on routing (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone
Ooma and OpenPhone are close on routing (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
OpenPhone wins
Ooma
Trails OpenPhone on this criterion
OpenPhone
OpenPhone leads on crm integrations (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Ooma if

Small businesses that want transparent monthly VoIP without annual contracts
Teams under ~15 seats needing receptionist, ring groups and optional queues
Buyers who prefer published Office seat floors over quote-only UCaaS

Choose OpenPhone if

SMB teams that want a modern shared business number with SMS and AI answering
Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
Teams standardising on HubSpot/Salesforce once they move to Business

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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