Microsoft Teams vs Cisco Webex
Compare Microsoft Teams and Cisco Webex on features, pricing, and buyer fit using the same researched criteria.
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Microsoft Teams is better for
- ✓ CRM / CTI integrations
Cisco Webex is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • WhatsApp Business
- • AI features
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Choose Cisco Webex if: Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
Cisco Webex
Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.
Best for
- • Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
- • Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
- • Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems
Starting from $14.50/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Microsoft Teams and Cisco Webex. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Microsoft Teams researched starting price from $0/mo; a free plan is researched; Cisco Webex researched starting price from $14.5/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Microsoft TeamsDependsCisco WebexDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Microsoft Teams and Cisco Webex on current vendor packaging — not inferred beyond researched pricing notes.
Microsoft TeamsDependsCisco WebexDepends - Cisco Webex
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
Microsoft TeamsWeakerCisco WebexStronger - Cisco Webex
Power dialer
Power or parallel dialing for outbound teams.
Cisco Webex leads on power dialer (3/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsWeakerCisco WebexStronger - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
Microsoft Teams and Cisco Webex have the same researched availability on whatsapp business (Microsoft Teams: not-supported; Cisco Webex: not-supported).
Microsoft TeamsTieCisco WebexTie - Microsoft Teams
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsStrongerCisco WebexWeaker - Cisco Webex
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Cisco Webex leads on routing (5/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft TeamsWeakerCisco WebexStronger - Cisco Webex
Analytics
Campaign, conversation, or workforce reporting depth.
Cisco Webex leads on analytics (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams6/10Cisco Webex8/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Microsoft Teams and Cisco Webex are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Microsoft Teams8/10Cisco Webex8/10
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