Microsoft Teams vs Cisco Webex
Compare Microsoft Teams and Cisco Webex on features, pricing, and buyer fit using the same researched criteria.
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Microsoft Teams is better for
- ✓ CRM / CTI integrations
Cisco Webex is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • WhatsApp Business
- • AI features
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Choose Cisco Webex if: Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
Cisco Webex
Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.
Best for
- • Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
- • Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
- • Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems
Starting from $14.50/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
Microsoft Teams
Strengths in greenPros
- Stronger on crm / cti integrations
Cons
- Trails on number / country coverage
- Trails on power dialer
- Trails on routing & ivr
Best for
Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Cisco Webex
Trade-offs in redPros
- Stronger on number / country coverage
- Stronger on power dialer
- Stronger on routing & ivr
- Stronger on analytics
Cons
- Trails on crm / cti integrations
Best for
Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
Choose if…
Choose Microsoft Teams if
- Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Choose Cisco Webex if
- Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
- Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
- Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems
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