SoftwareGlimpse

ManageEngine ServiceDesk Plus vs Decodo (Smartproxy)

Compare ManageEngine ServiceDesk Plus and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare
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ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

7.8/10

SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • • Buyers who will actually use the 5-tech free Standard path before paid Cloud

Starting from $13.00/user/mo

Free plan available

Visit ManageEngine ServiceDesk Plus
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VS

Our verdict

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

ManageEngine ServiceDesk Plus is better for

  • ✓ Free plan
  • ✓ Integrations
  • ✓ Security & admin

Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU

Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network

See detailed comparison ↓
Decodo (Smartproxy) logo

Decodo (Smartproxy)

6.9/10

Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.

Best for

  • • Teams that knew Smartproxy and need the Decodo-branded same network
  • • Buyers who want a published $11.25 residential starter versus Bright Data commits
  • • Projects that will validate a 3-day trial before GB scale

Starting from $11.25/user/mo

No free plan

Visit Decodo (Smartproxy)
Read review

ManageEngine ServiceDesk Plus vs Decodo (Smartproxy) at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

  • Starting pricingDepends

    ManageEngine ServiceDesk Plus

    Decodo (Smartproxy)

  • Free planManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Decodo (Smartproxy)

  • User / licence minimumDepends

    ManageEngine ServiceDesk Plus

    Decodo (Smartproxy)

  • IntegrationsManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Decodo (Smartproxy)

  • Security & adminManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Decodo (Smartproxy)

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

  • → ManageEngine ServiceDesk Plus

    Best for free plan

    ManageEngine ServiceDesk Plus researches a free plan; Decodo (Smartproxy) does not research a free plan.

  • → ManageEngine ServiceDesk Plus

    Best for integrations

    ManageEngine ServiceDesk Plus leads on integrations (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → ManageEngine ServiceDesk Plus

    Best for security & admin

    ManageEngine ServiceDesk Plus leads on security admin (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

  • Free plan

    ManageEngine ServiceDesk Plus wins

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus researches a free plan; Decodo (Smartproxy) does not research a free plan.

    Decodo (Smartproxy)

    Trails ManageEngine ServiceDesk Plus on this criterion

  • Integrations

    ManageEngine ServiceDesk Plus wins

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus leads on integrations (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Decodo (Smartproxy)

    Trails ManageEngine ServiceDesk Plus on this criterion

  • Security & admin

    ManageEngine ServiceDesk Plus wins

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus leads on security admin (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Decodo (Smartproxy)

    Trails ManageEngine ServiceDesk Plus on this criterion

Which should you choose?

Choose ManageEngine ServiceDesk Plus if

  • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • Buyers who will actually use the 5-tech free Standard path before paid Cloud

Choose Decodo (Smartproxy) if

  • Teams that knew Smartproxy and need the Decodo-branded same network
  • Buyers who want a published $11.25 residential starter versus Bright Data commits
  • Projects that will validate a 3-day trial before GB scale

How we compare

A short look at the comparison process. Full methodology

  1. 1

    Collect

    Collect official product information, pricing, and product evidence.

  2. 2

    Normalize

    Map evidence to the same category evaluation criteria for both products.

  3. 3

    Compare

    Evaluate both products against identical criteria — ties and depends are allowed.

  4. 4

    Explain

    Show why each product wins, loses, or ties, with evidence behind the outcome.

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  • Independent criterion outcomes
  • No invented scores or prices
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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.