ManageEngine ServiceDesk Plus vs Decodo (Smartproxy)
Compare ManageEngine ServiceDesk Plus and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network
Decodo (Smartproxy)
Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.
Best for
- • Teams that knew Smartproxy and need the Decodo-branded same network
- • Buyers who want a published $11.25 residential starter versus Bright Data commits
- • Projects that will validate a 3-day trial before GB scale
Starting from $11.25/user/mo
No free plan
ManageEngine ServiceDesk Plus vs Decodo (Smartproxy) pricing
ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Decodo (Smartproxy) researched starting price from $11.25/mo. Affiliate economics excluded.
ManageEngine ServiceDesk Plus
From $13.00/user/mo
Decodo (Smartproxy)
From $11.25/user/mo
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Decodo (Smartproxy)
Starting from $11.25/user/mo
Free trial available
- Residential 3GBPopular$11.25/mo
- $11.25/mo for 3GB residential ($3.75/GB) — published self-serve floor. 3-day trial.
- PAYG residentialCustom
- Pay-as-you-go residential at $4/GB on published pricing.
- Residential 1000GBCustom
- Advertised volume floor $2/GB at 1000GB — confirm live pack math; not the $11.25 starter.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ManageEngine ServiceDesk Plus
$195.00/mo
Decodo (Smartproxy)
$168.75/mo
+$26.25/mo — ManageEngine ServiceDesk Plus costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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