ManageEngine ServiceDesk Plus vs Decodo (Smartproxy)
Compare ManageEngine ServiceDesk Plus and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network
Decodo (Smartproxy)
Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.
Best for
- • Teams that knew Smartproxy and need the Decodo-branded same network
- • Buyers who want a published $11.25 residential starter versus Bright Data commits
- • Projects that will validate a 3-day trial before GB scale
Starting from $11.25/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for ManageEngine ServiceDesk Plus and Decodo (Smartproxy). Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched; Decodo (Smartproxy) researched starting price from $11.25/mo. Better value depends on plan rungs, currency, and add-ons.
ManageEngine ServiceDesk PlusDependsDecodo (Smartproxy)Depends - ManageEngine ServiceDesk Plus
Free plan
Whether a usable free plan is published, and what it gates.
ManageEngine ServiceDesk Plus researches a free plan; Decodo (Smartproxy) does not research a free plan.
ManageEngine ServiceDesk PlusStrongerDecodo (Smartproxy)Weaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for ManageEngine ServiceDesk Plus and Decodo (Smartproxy) on current vendor packaging.
ManageEngine ServiceDesk PlusDependsDecodo (Smartproxy)Depends - ManageEngine ServiceDesk Plus
Integrations
Important third-party integrations.
ManageEngine ServiceDesk Plus leads on integrations (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ManageEngine ServiceDesk Plus8/10Decodo (Smartproxy)7/10 - ManageEngine ServiceDesk Plus
Security & admin
Admin controls, access, compliance posture, and security packaging.
ManageEngine ServiceDesk Plus leads on security admin (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
ManageEngine ServiceDesk PlusStrongerDecodo (Smartproxy)Weaker
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