SoftwareGlimpse

ManageEngine ServiceDesk Plus vs Rootly

Compare ManageEngine ServiceDesk Plus and Rootly on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare
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ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

7.8/10

SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • • Buyers who will actually use the 5-tech free Standard path before paid Cloud

Starting from $13.00/user/mo

Free plan available

Visit ManageEngine ServiceDesk Plus
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VS

Our verdict

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

ManageEngine ServiceDesk Plus is better for

  • ✓ Starting pricing
  • ✓ Free plan
  • ✓ Security & admin

Tie

  • • Integrations

Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU

Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor

See detailed comparison ↓
Rootly logo

Rootly

7.7/10

Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.

Best for

  • • Slack-first teams buying incident command at a published $20/user floor
  • • Buyers who will add On-Call Essentials only if they need paging
  • • Comparisons versus FireHydrant Pro $25 and incident.io Team $15

Starting from $20.00/user/mo

No free plan

Visit Rootly
Read review

ManageEngine ServiceDesk Plus vs Rootly at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

  • Starting pricingManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Rootly

  • Free planManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Rootly

  • User / licence minimumDepends

    ManageEngine ServiceDesk Plus

    Rootly

  • IntegrationsTie

    ManageEngine ServiceDesk Plus

    Rootly

  • Security & adminManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus

    Rootly

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

  • → ManageEngine ServiceDesk Plus

    Best for starting pricing

    ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $20/mo for Rootly). Confirm currency, renewals, and add-ons — not a total TCO winner.

  • → ManageEngine ServiceDesk Plus

    Best for free plan

    ManageEngine ServiceDesk Plus researches a free plan; Rootly does not research a free plan.

  • → ManageEngine ServiceDesk Plus

    Best for security & admin

    ManageEngine ServiceDesk Plus leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

  • Starting pricing

    ManageEngine ServiceDesk Plus wins

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $20/mo for Rootly). Confirm currency, renewals, and add-ons — not a total TCO winner.

    Rootly

    Trails ManageEngine ServiceDesk Plus on this criterion

  • Free plan

    ManageEngine ServiceDesk Plus wins

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus researches a free plan; Rootly does not research a free plan.

    Rootly

    Trails ManageEngine ServiceDesk Plus on this criterion

  • Security & admin

    ManageEngine ServiceDesk Plus wins

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Rootly

    Trails ManageEngine ServiceDesk Plus on this criterion

Which should you choose?

Choose ManageEngine ServiceDesk Plus if

  • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • Buyers who will actually use the 5-tech free Standard path before paid Cloud

Choose Rootly if

  • Slack-first teams buying incident command at a published $20/user floor
  • Buyers who will add On-Call Essentials only if they need paging
  • Comparisons versus FireHydrant Pro $25 and incident.io Team $15

How we compare

A short look at the comparison process. Full methodology

  1. 1

    Collect

    Collect official product information, pricing, and product evidence.

  2. 2

    Normalize

    Map evidence to the same category evaluation criteria for both products.

  3. 3

    Compare

    Evaluate both products against identical criteria — ties and depends are allowed.

  4. 4

    Explain

    Show why each product wins, loses, or ties, with evidence behind the outcome.

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  • Independent criterion outcomes
  • No invented scores or prices
  • Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.