ManageEngine ServiceDesk Plus vs Rootly
Compare ManageEngine ServiceDesk Plus and Rootly on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Security & admin
Tie
- • Integrations
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
ManageEngine ServiceDesk Plus vs Rootly pricing
ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Rootly researched starting price from $20/mo. Affiliate economics excluded.
ManageEngine ServiceDesk Plus
From $13.00/user/mo
Rootly
From $20.00/user/mo
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Rootly
Starting from $20.00/user/mo
No free trial evidenced
- Incident Response EssentialsPopular$20.00/user/mo
- $20/user/mo Incident Response Essentials — incident command floor. On-call is a separate $20 SKU.
- On-Call Essentials$20.00/user/mo
- $20/user/mo On-Call Essentials — paging sibling SKU, not included in Incident Response Essentials.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ManageEngine ServiceDesk Plus
$195.00/mo
Rootly
$300.00/mo
+$105.00/mo — Rootly costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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