SoftwareGlimpse

KrispCall vs Microsoft Teams

Compare KrispCall and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20268 evidence sources9 screenshotsHow we compare
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KrispCall logo

KrispCall

6.8/10

Budget global cloud telephony with virtual numbers across 100+ countries and a unified callbox — Essential from $12/user/month annual (up to 5 users); calls and SMS are pay-as-you-go.

Best for

  • • Startups, agencies and remote teams that need virtual numbers in multiple countries cheaply
  • • Small teams (up to 5 users) that want a real phone system for around $12/user/month
  • • Sales teams that will move to Standard for the power dialer, monitoring and API access

Starting from $12.00/user/mo

No free plan

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VS

Our verdict

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

KrispCall is better for

  • ✓ Number / country coverage
  • ✓ Power dialer
  • ✓ Routing & IVR

Microsoft Teams is better for

  • ✓ CRM / CTI integrations
  • ✓ AI features

Tie

  • • WhatsApp Business
  • • Analytics

Choose KrispCall if: Startups, agencies and remote teams that need virtual numbers in multiple countries cheaply

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

See detailed comparison ↓
Microsoft Teams logo

Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

  • • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
  • • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
  • • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

Visit Microsoft Teams
Read review

KrispCall vs Microsoft Teams at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

  • Starting pricingDepends

    KrispCall

    Microsoft Teams

  • User / licence minimumDepends

    KrispCall

    Microsoft Teams

  • Number / country coverageKrispCall

    KrispCall

    Microsoft Teams

  • Power dialerKrispCall

    KrispCall

    Microsoft Teams

  • WhatsApp BusinessTie

    KrispCall

    Microsoft Teams

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

  • → KrispCall

    Best for number / country coverage

    Stronger cloud phone availability

  • → KrispCall

    Best for power dialer

    KrispCall leads on power dialer (7/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → KrispCall

    Best for routing & ivr

    KrispCall leads on routing (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Microsoft Teams

    Best for crm / cti integrations

    Microsoft Teams leads on crm integrations (6/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Microsoft Teams

    Best for ai features

    Microsoft Teams leads on ai features (5/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

  • Starting pricing

    Depends

    KrispCall

    KrispCall researched starting price from $12/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.

    Microsoft Teams

    KrispCall researched starting price from $12/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.

  • WhatsApp Business

    Tie

    KrispCall

    KrispCall and Microsoft Teams have the same researched availability on whatsapp business (KrispCall: unknown; Microsoft Teams: not-supported).

    Microsoft Teams

    KrispCall and Microsoft Teams have the same researched availability on whatsapp business (KrispCall: unknown; Microsoft Teams: not-supported).

  • Power dialer

    KrispCall wins

    KrispCall

    KrispCall leads on power dialer (7/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Microsoft Teams

    Trails KrispCall on this criterion

  • Routing & IVR

    KrispCall wins

    KrispCall

    KrispCall leads on routing (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Microsoft Teams

    Trails KrispCall on this criterion

  • CRM / CTI integrations

    Microsoft Teams wins

    KrispCall

    Trails Microsoft Teams on this criterion

    Microsoft Teams

    Microsoft Teams leads on crm integrations (6/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose KrispCall if

  • Startups, agencies and remote teams that need virtual numbers in multiple countries cheaply
  • Small teams (up to 5 users) that want a real phone system for around $12/user/month
  • Sales teams that will move to Standard for the power dialer, monitoring and API access

Choose Microsoft Teams if

  • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
  • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
  • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

How we compare

A short look at the comparison process. Full methodology

  1. 1

    Collect

    Collect official product information, pricing, and product evidence.

  2. 2

    Normalize

    Map evidence to the same category evaluation criteria for both products.

  3. 3

    Compare

    Evaluate both products against identical criteria — ties and depends are allowed.

  4. 4

    Explain

    Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between KrispCall and Microsoft Teams?

Use Best communications software for a shortlist matched to your priorities, or build another side-by-side comparison.

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  • Independent criterion outcomes
  • No invented scores or prices
  • Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.