Jira Service Management vs SolarWinds Incident Response
Compare Jira Service Management and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Jira Service Management vs SolarWinds Incident Response at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingSolarWinds Incident Response
Jira Service Management
SolarWinds Incident Response
- Free planJira Service Management
Jira Service Management
SolarWinds Incident Response
- User / licence minimumDepends
Jira Service Management
SolarWinds Incident Response
- IntegrationsJira Service Management
Jira Service Management
SolarWinds Incident Response
- Security & adminJira Service Management
Jira Service Management
SolarWinds Incident Response
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → Jira Service Management
Best for free plan
Jira Service Management researches a free plan; SolarWinds Incident Response does not research a free plan.
- → Jira Service Management
Best for integrations
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Jira Service Management
Best for security & admin
Jira Service Management leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → SolarWinds Incident Response
Best for starting pricing
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $20/mo for Jira Service Management). Confirm currency, renewals, and add-ons — not a total TCO winner.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
SolarWinds Incident Response winsJira Service Management
Trails SolarWinds Incident Response on this criterion
SolarWinds Incident Response
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $20/mo for Jira Service Management). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
Jira Service Management winsJira Service Management
Jira Service Management researches a free plan; SolarWinds Incident Response does not research a free plan.
SolarWinds Incident Response
Trails Jira Service Management on this criterion
Integrations
Jira Service Management winsJira Service Management
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SolarWinds Incident Response
Trails Jira Service Management on this criterion
Security & admin
Jira Service Management winsJira Service Management
Jira Service Management leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SolarWinds Incident Response
Trails Jira Service Management on this criterion
Which should you choose?
Choose Jira Service Management if
- Teams already on Jira Cloud who need a service desk
- IT/HR/ops request management next to engineering issues
- Buyers who want a published agent SKU under ServiceNow TCO
Choose SolarWinds Incident Response if
- Teams that want on-call + incident response with a published Pro $15 annual floor
- Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- Orgs that will spend the 14-day trial before committing
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Alternatives to consider
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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