Jira Service Management vs SolarWinds Incident Response
Compare Jira Service Management and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Jira Service Management and SolarWinds Incident Response.
Capabilities
| Feature | Jira Service Management | SolarWinds Incident Response | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Moderate | Jira Service Management |
| Service catalog | Strong | Limited | Jira Service Management |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | Jira Service Management |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Moderate | Jira Service Management |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Strong | Strong | Tie |
| Enterprise security & SSO | Strong | Moderate | Jira Service Management |
| Analytics & reporting | Strong | Strong | Tie |
| Managed hosting platform | Not evidenced | Limited | — |
| Cloud PaaS / app platform | Not evidenced | Limited | — |
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