Jira Service Management vs SolarWinds Incident Response
Compare Jira Service Management and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Jira Service Management and SolarWinds Incident Response. Numeric bars appear only when both products have approved scores.
- SolarWinds Incident Response
Starting pricing
Published floor price and what that floor actually includes.
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $20/mo for Jira Service Management). Confirm currency, renewals, and add-ons — not a total TCO winner.
Jira Service ManagementWeakerSolarWinds Incident ResponseStronger - Jira Service Management
Free plan
Whether a usable free plan is published, and what it gates.
Jira Service Management researches a free plan; SolarWinds Incident Response does not research a free plan.
Jira Service ManagementStrongerSolarWinds Incident ResponseWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Jira Service Management and SolarWinds Incident Response on current vendor packaging.
Jira Service ManagementDependsSolarWinds Incident ResponseDepends - Jira Service Management
Integrations
Important third-party integrations.
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service Management9/10SolarWinds Incident Response8/10 - Jira Service Management
Security & admin
Admin controls, access, compliance posture, and security packaging.
Jira Service Management leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service ManagementStrongerSolarWinds Incident ResponseWeaker
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