Ivanti Neurons for ITSM vs SolarWinds Incident Response
Compare Ivanti Neurons for ITSM and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Tie
- • Integrations
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Ivanti Neurons for ITSM vs SolarWinds Incident Response at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingSolarWinds Incident Response
Ivanti Neurons for ITSM
SolarWinds Incident Response
- Free planDepends
Ivanti Neurons for ITSM
SolarWinds Incident Response
- User / licence minimumDepends
Ivanti Neurons for ITSM
SolarWinds Incident Response
- IntegrationsTie
Ivanti Neurons for ITSM
SolarWinds Incident Response
- Security & adminIvanti Neurons for ITSM
Ivanti Neurons for ITSM
SolarWinds Incident Response
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → Ivanti Neurons for ITSM
Best for security & admin
Ivanti Neurons for ITSM leads on security admin (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → SolarWinds Incident Response
Best for starting pricing
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
SolarWinds Incident Response winsIvanti Neurons for ITSM
Trails SolarWinds Incident Response on this criterion
SolarWinds Incident Response
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Security & admin
Ivanti Neurons for ITSM winsIvanti Neurons for ITSM
Ivanti Neurons for ITSM leads on security admin (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SolarWinds Incident Response
Trails Ivanti Neurons for ITSM on this criterion
Which should you choose?
Choose Ivanti Neurons for ITSM if
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
Choose SolarWinds Incident Response if
- Teams that want on-call + incident response with a published Pro $15 annual floor
- Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- Orgs that will spend the 14-day trial before committing
Related comparisons
- Ivanti Neurons for ITSMvs
ServiceNowIvanti Neurons for ITSM vs ServiceNow
BMC Helix ITSMvsIvanti Neurons for ITSMBMC Helix ITSM vs Ivanti Neurons for ITSM
ApifyvsIvanti Neurons for ITSMApify vs Ivanti Neurons for ITSM
AppDynamicsvsIvanti Neurons for ITSMAppDynamics vs Ivanti Neurons for ITSM
Azure DevOpsvsIvanti Neurons for ITSMAzure DevOps vs Ivanti Neurons for ITSM
Bitbucket CloudvsIvanti Neurons for ITSMBitbucket Cloud vs Ivanti Neurons for ITSM
Alternatives to consider
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
Still deciding between Ivanti Neurons for ITSM and SolarWinds Incident Response?
Use Find My CRM for a shortlist matched to your priorities, or build another side-by-side comparison.
- Independent criterion outcomes
- No invented scores or prices
- Affiliate links never change winners
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.