Ivanti Neurons for ITSM vs SolarWinds Incident Response
Compare Ivanti Neurons for ITSM and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Tie
- • Integrations
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Ivanti Neurons for ITSM and SolarWinds Incident Response. Numeric bars appear only when both products have approved scores.
- SolarWinds Incident Response
Starting pricing
Published floor price and what that floor actually includes.
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Ivanti Neurons for ITSMWeakerSolarWinds Incident ResponseStronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
Ivanti Neurons for ITSM does not research a free plan; SolarWinds Incident Response does not research a free plan.
Ivanti Neurons for ITSMDependsSolarWinds Incident ResponseDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Ivanti Neurons for ITSM and SolarWinds Incident Response on current vendor packaging.
Ivanti Neurons for ITSMDependsSolarWinds Incident ResponseDepends - Tie
Integrations
Important third-party integrations.
Ivanti Neurons for ITSM and SolarWinds Incident Response are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSM8/10SolarWinds Incident Response8/10 - Ivanti Neurons for ITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
Ivanti Neurons for ITSM leads on security admin (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSMStrongerSolarWinds Incident ResponseWeaker
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