HaloITSM vs ManageEngine ServiceDesk Plus

Compare HaloITSM and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare

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HaloITSM

7.9/10

All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

• IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
• UK/GBP buyers who will model £66 annual plus onboarding
• Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Starting from $66.00/user/mo

No free plan

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Our verdict

No universal winner

There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

ManageEngine ServiceDesk Plus is better for

✓ Starting pricing
✓ Free plan

Tie

• Integrations
• Security & admin

Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU

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ManageEngine ServiceDesk Plus

7.8/10

SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

• SMB/mid-market IT teams that want a published $13/technician ITSM SKU
• Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
• Buyers who will actually use the 5-tech free Standard path before paid Cloud

Starting from $13.00/user/mo

Free plan available

Visit ManageEngine ServiceDesk Plus

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Verified screenshots are not available for this comparison yet.

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