HaloITSM vs ManageEngine ServiceDesk Plus
Compare HaloITSM and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
Frequently asked questions
Common buyer questions about HaloITSM vs ManageEngine ServiceDesk Plus.
There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
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