HaloITSM vs ManageEngine ServiceDesk Plus
Compare HaloITSM and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for HaloITSM and ManageEngine ServiceDesk Plus. Numeric bars appear only when both products have approved scores.
- ManageEngine ServiceDesk Plus
Starting pricing
Published floor price and what that floor actually includes.
ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
HaloITSMWeakerManageEngine ServiceDesk PlusStronger - ManageEngine ServiceDesk Plus
Free plan
Whether a usable free plan is published, and what it gates.
HaloITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan.
HaloITSMWeakerManageEngine ServiceDesk PlusStronger - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for HaloITSM and ManageEngine ServiceDesk Plus on current vendor packaging.
HaloITSMDependsManageEngine ServiceDesk PlusDepends - Tie
Integrations
Important third-party integrations.
HaloITSM and ManageEngine ServiceDesk Plus are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSM8/10ManageEngine ServiceDesk Plus8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
HaloITSM and ManageEngine ServiceDesk Plus are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSMTieManageEngine ServiceDesk PlusTie
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