GoTo Connect vs Microsoft Teams
Compare GoTo Connect and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
GoTo Connect
Remote-team UCaaS phone system with meetings and messaging — Phone System / CX / Contact Center ladders are custom-quote (no public seat dollars).
Best for
- • Remote and multi-location teams wanting phone + meetings + messaging from one vendor
- • Buyers who may grow into CX digital channels or Contact Center later
- • Organisations already familiar with GoTo / former Jive deployments
Starting from $26.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
GoTo Connect is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ AI features
Choose GoTo Connect if: Remote and multi-location teams wanting phone + meetings + messaging from one vendor
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for GoTo Connect and Microsoft Teams. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
GoTo Connect researched starting price from $26/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
GoTo ConnectDependsMicrosoft TeamsDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for GoTo Connect and Microsoft Teams on current vendor packaging — not inferred beyond researched pricing notes.
GoTo ConnectDependsMicrosoft TeamsDepends - GoTo Connect
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
GoTo ConnectStrongerMicrosoft TeamsWeaker - GoTo Connect
Power dialer
Power or parallel dialing for outbound teams.
GoTo Connect leads on power dialer (6/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo ConnectStrongerMicrosoft TeamsWeaker - GoTo Connect
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
GoTo ConnectStrongerMicrosoft TeamsWeaker - Microsoft Teams
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Microsoft Teams leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo ConnectWeakerMicrosoft TeamsStronger - GoTo Connect
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
GoTo Connect leads on routing (8/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo ConnectStrongerMicrosoft TeamsWeaker - GoTo Connect
Analytics
Campaign, conversation, or workforce reporting depth.
GoTo Connect leads on analytics (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo Connect7/10Microsoft Teams6/10 - Microsoft Teams
AI features
Useful AI for the primary job — not marketing fluff.
Microsoft Teams leads on ai features (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
GoTo Connect7/10Microsoft Teams8/10
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