GoTo Connect vs Microsoft Teams
Compare GoTo Connect and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
GoTo Connect
Remote-team UCaaS phone system with meetings and messaging — Phone System / CX / Contact Center ladders are custom-quote (no public seat dollars).
Best for
- • Remote and multi-location teams wanting phone + meetings + messaging from one vendor
- • Buyers who may grow into CX digital channels or Contact Center later
- • Organisations already familiar with GoTo / former Jive deployments
Starting from $26.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
GoTo Connect is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
- ✓ AI features
Choose GoTo Connect if: Remote and multi-location teams wanting phone + meetings + messaging from one vendor
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
GoTo Connect vs Microsoft Teams pricing
GoTo Connect researched starting price from $26/mo. Microsoft Teams researched starting price from $0/mo; a free plan is researched. Affiliate economics excluded.
GoTo Connect
From $26.00/user/mo
Microsoft Teams
From $0.00/user/mo
GoTo Connect
Starting from $26.00/user/mo
Free trial available
- Phone SystemCustom
- Core cloud phone + meetings + messaging. Public page is quote-only (2026-08-17). Industry research sometimes cites ~$26–$29/user/month — low confidence; confirm with sales.
- Customer Experience (CX)PopularCustom
- Adds shared inbox, web chat, WhatsApp/social channels, surveys and richer reporting. Quote-based.
- CX CompleteCustom
- Phone + AI-powered CX packaging for growing businesses — contact sales.
- Contact CenterCustom
- Agent softphone, skill routing, monitoring, auto-dialer and supervisor tooling — separate quote ladder.
Microsoft Teams
Starting from $0.00/user/mo
Free trial available
- Microsoft Teams Free$0.00/user/mo
- $0 — free Teams chat and meetings tier. Not full enterprise M365 governance; telephony requires Teams Phone + PSTN on top of an eligible licence.
- Teams Phone Standard$10.00/user/mo
- ~$10/user/month annual telephony add-on. Requires a separate eligible Teams/Microsoft 365 licence — not a standalone cloud-phone product.
- Teams Calling Plan$17.00/user/mo
- PSTN Calling Plan research floor ~$17/user/month — one of several PSTN options (PAYG ~$13, Domestic+International ~$34). Confirm live Microsoft price lists.
- Microsoft 365 EnterpriseCustom
- Most enterprise Teams deployments are licensed via Microsoft 365 Business/Enterprise SKUs rather than standalone Teams. Contact Microsoft or a partner for bundle pricing.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
GoTo Connect
$390.00/mo
Microsoft Teams
$0.00/mo
+$390.00/mo — GoTo Connect costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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