Five9 vs Grasshopper
Compare Five9 and Grasshopper on features, pricing, and buyer fit using the same researched criteria.
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Five9 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Choose Grasshopper if: Solo operators and tiny teams that primarily need a professional virtual number
Grasshopper
SMB virtual business numbers with extensions and apps — True Solo from $14/month annual (flat account, not per seat).
Best for
- • Solo operators and tiny teams that primarily need a professional virtual number
- • SMBs that want flat account pricing instead of per-seat UCaaS maths
- • Buyers replacing a personal mobile with a branded business line
Starting from $14.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
Five9
Strengths in greenPros
- Stronger on power dialer
- Stronger on whatsapp business
- Stronger on crm / cti integrations
- Stronger on routing & ivr
Best for
Mid-market and enterprise contact centres that need blended dialer strength
Grasshopper
Trade-offs in redCons
- Trails on power dialer
- Trails on whatsapp business
- Trails on crm / cti integrations
Best for
Solo operators and tiny teams that primarily need a professional virtual number
Choose if…
Choose Five9 if
- Mid-market and enterprise contact centres that need blended dialer strength
- Teams comfortable with concurrent-seat economics and 50+ seat minimums
- Buyers who want CRM/UC adapter choice inside CCaaS
Choose Grasshopper if
- Solo operators and tiny teams that primarily need a professional virtual number
- SMBs that want flat account pricing instead of per-seat UCaaS maths
- Buyers replacing a personal mobile with a branded business line
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