Dialpad vs RingCentral
Compare Dialpad and RingCentral on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI summaries/transcription included on Connect
- • Buyers shortlisting AI-native calling over suite breadth
Starting from $15.00/user/mo
No free plan
VS
Our verdict
Dialpad wins when included AI transcription/summaries and conversation intelligence are the deciding criteria; RingCentral wins on enterprise routing depth, integration breadth and contact-centre path. Close on analytics — decide by AI-included vs suite/routing priority.
Dialpad is better for
- ✓ AI features
RingCentral is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Dialpad if: Teams that want AI summaries/transcription included on Connect
Choose RingCentral if: Enterprise UCaaS standardisation with RingCX expansion
RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
Best for
- • Enterprise UCaaS standardisation with RingCX expansion
- • Buyers who need the deepest routing and multi-site phone controls
Starting from $20.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
Dialpad
Strengths in greenPros
- Stronger on ai features
Cons
- Trails on crm / cti integrations
- Trails on routing & ivr
Best for
Teams that want AI summaries/transcription included on Connect
RingCentral
Trade-offs in redPros
- Stronger on crm / cti integrations
- Stronger on routing & ivr
Cons
- Trails on ai features
Best for
Enterprise UCaaS standardisation with RingCX expansion
Choose if…
Choose Dialpad if
- Teams that want AI summaries/transcription included on Connect
- Buyers shortlisting AI-native calling over suite breadth
Choose RingCentral if
- Enterprise UCaaS standardisation with RingCX expansion
- Buyers who need the deepest routing and multi-site phone controls
Still unsure which fits?
Answer a few buyer questions and get a shortlist matched to your priorities.
Best communications softwareSome visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.