Dialpad vs RingCentral
Compare Dialpad and RingCentral on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI summaries/transcription included on Connect
- • Buyers shortlisting AI-native calling over suite breadth
Starting from $15.00/user/mo
No free plan
VS
Our verdict
Dialpad wins when included AI transcription/summaries and conversation intelligence are the deciding criteria; RingCentral wins on enterprise routing depth, integration breadth and contact-centre path. Close on analytics — decide by AI-included vs suite/routing priority.
Dialpad is better for
- ✓ AI features
RingCentral is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Dialpad if: Teams that want AI summaries/transcription included on Connect
Choose RingCentral if: Enterprise UCaaS standardisation with RingCX expansion
RingCentral
Enterprise-grade UCaaS / cloud phone platform (RingEX) with deep call routing, video, team messaging and contact-centre options — Core from ~$20/user/month annual.
Best for
- • Enterprise UCaaS standardisation with RingCX expansion
- • Buyers who need the deepest routing and multi-site phone controls
Starting from $20.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dialpad and RingCentral.
Voice
| Feature | Dialpad | RingCentral | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Moderate | Dialpad |
| Power dialer | Moderate | Moderate | Tie |
Messaging
| Feature | Dialpad | RingCentral | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Moderate | Tie |
| Shared inbox | Moderate | Moderate | Tie |
| Team messaging | Strong | Strong | Tie |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Strong | Strong | Tie |
Platform
| Feature | Dialpad | RingCentral | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Moderate | Tie |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Moderate | Dialpad |
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