Dialpad vs Microsoft Teams
Compare Dialpad and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Dialpad and Microsoft Teams. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Dialpad researched starting price from $15/mo; Microsoft Teams researched starting price from $0/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
DialpadDependsMicrosoft TeamsDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Dialpad and Microsoft Teams on current vendor packaging — not inferred beyond researched pricing notes.
DialpadDependsMicrosoft TeamsDepends - Dialpad
Number / country coverage
Published local numbers and country coverage.
Stronger cloud phone availability
DialpadStrongerMicrosoft TeamsWeaker - Dialpad
Power dialer
Power or parallel dialing for outbound teams.
Dialpad leads on power dialer (8/10 vs 3/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadStrongerMicrosoft TeamsWeaker - Dialpad
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
DialpadStrongerMicrosoft TeamsWeaker - Microsoft Teams
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Microsoft Teams leads on crm integrations (8/10 vs 10/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadWeakerMicrosoft TeamsStronger - Dialpad
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Dialpad leads on routing (9/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadStrongerMicrosoft TeamsWeaker - Dialpad
Analytics
Campaign, conversation, or workforce reporting depth.
Dialpad leads on analytics (9/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad9/10Microsoft Teams6/10 - Dialpad
AI features
Useful AI for the primary job — not marketing fluff.
Dialpad leads on ai features (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad10/10Microsoft Teams8/10
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