Dialpad vs Microsoft Teams
Compare Dialpad and Microsoft Teams on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ Number / country coverage
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
Microsoft Teams is better for
- ✓ CRM / CTI integrations
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Microsoft Teams
M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.
Best for
- • Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
- • Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
- • IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features
Starting from $0.00/user/mo
Free plan available
Frequently asked questions
Common buyer questions about Dialpad vs Microsoft Teams.
No universal winner. Choose based on which criteria matter most for your team.
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