Dialpad vs Freshcaller

Compare Dialpad and Freshcaller on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources8 screenshotsHow we compare

Dialpad

8.5/10

AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.

Best for

• Teams that want AI transcription and call summaries included in the cloud phone licence
• SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
• Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job

Starting from $15.00/user/mo

No free plan

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Our verdict

No universal winner

There is no universal winner between Dialpad and Freshcaller. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Dialpad is better for

✓ Power dialer
✓ WhatsApp Business
✓ CRM / CTI integrations
✓ Routing & IVR

Tie

• Number / country coverage

Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence

Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)

See detailed comparison ↓

Freshcaller

7/10

Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.

Best for