Dialpad vs Freshcaller
Compare Dialpad and Freshcaller on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and Freshcaller. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Dialpad and Freshcaller. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Dialpad researched starting price from $15/mo; Freshcaller researched starting price from $15/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
DialpadDependsFreshcallerDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Dialpad and Freshcaller on current vendor packaging — not inferred beyond researched pricing notes.
DialpadDependsFreshcallerDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Dialpad and Freshcaller have the same researched availability on cloud phone (Dialpad: supported; Freshcaller: supported).
DialpadTieFreshcallerTie - Dialpad
Power dialer
Power or parallel dialing for outbound teams.
Dialpad leads on power dialer (8/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadStrongerFreshcallerWeaker - Dialpad
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
DialpadStrongerFreshcallerWeaker - Dialpad
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Dialpad leads on crm integrations (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadStrongerFreshcallerWeaker - Dialpad
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Dialpad leads on routing (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadStrongerFreshcallerWeaker - Dialpad
Analytics
Campaign, conversation, or workforce reporting depth.
Dialpad leads on analytics (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad9/10Freshcaller7/10 - Dialpad
AI features
Useful AI for the primary job — not marketing fluff.
Dialpad leads on ai features (10/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad10/10Freshcaller4/10
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