Dialpad vs Freshcaller
Compare Dialpad and Freshcaller on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and Freshcaller. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Dialpad and Freshcaller.
Voice
| Feature | Dialpad | Freshcaller | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Moderate | Dialpad |
| Power dialer | Moderate | Limited | Dialpad |
Messaging
| Feature | Dialpad | Freshcaller | Winner |
|---|---|---|---|
| SMS messaging | Strong | Not evidenced | — |
| WhatsApp Business | Moderate | Limited | Dialpad |
| Shared inbox | Moderate | Limited | Dialpad |
| Team messaging | Strong | Limited | Dialpad |
| Unified multichannel inbox | Moderate | Limited | Dialpad |
| Video meetings | Strong | Limited | Dialpad |
Platform
| Feature | Dialpad | Freshcaller | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Strong | Freshcaller |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Not evidenced | — |
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