Dialpad vs Five9
Compare Dialpad and Five9 on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ Analytics
- ✓ AI features
Five9 is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
Tie
- • Number / country coverage
- • WhatsApp Business
- • Routing & IVR
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Dialpad and Five9. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Dialpad researched starting price from $15/mo; Five9 researched starting price from $119/mo. Better value depends on seat minimums and add-ons.
DialpadDependsFive9Depends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for Dialpad and Five9 on current vendor packaging — not inferred beyond researched pricing notes.
DialpadDependsFive9Depends - Tie
Number / country coverage
Published local numbers and country coverage.
Dialpad and Five9 have the same researched availability on cloud phone (Dialpad: supported; Five9: supported).
DialpadTieFive9Tie - Five9
Power dialer
Power or parallel dialing for outbound teams.
Five9 leads on power dialer (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadWeakerFive9Stronger - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
Dialpad and Five9 have the same researched availability on whatsapp business (Dialpad: limited; Five9: limited).
DialpadTieFive9Tie - Five9
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Five9 leads on crm integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadWeakerFive9Stronger - Tie
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Dialpad and Five9 are close on routing (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
DialpadTieFive9Tie - Dialpad
Analytics
Campaign, conversation, or workforce reporting depth.
Dialpad leads on analytics (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad9/10Five98/10 - Dialpad
AI features
Useful AI for the primary job — not marketing fluff.
Dialpad leads on ai features (10/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dialpad10/10Five98/10
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