Dialpad vs Five9
Compare Dialpad and Five9 on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ Analytics
- ✓ AI features
Five9 is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
Tie
- • Number / country coverage
- • WhatsApp Business
- • Routing & IVR
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dialpad and Five9.
Voice
| Feature | Dialpad | Five9 | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Strong | Tie |
| Power dialer | Moderate | Strong | Five9 |
Messaging
| Feature | Dialpad | Five9 | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Moderate | Tie |
| Shared inbox | Moderate | Strong | Five9 |
| Team messaging | Strong | Limited | Dialpad |
| Unified multichannel inbox | Moderate | Strong | Five9 |
| Video meetings | Strong | Moderate | Dialpad |
Platform
| Feature | Dialpad | Five9 | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Strong | Five9 |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Strong | Tie |
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