Dialpad vs Five9
Compare Dialpad and Five9 on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ Analytics
- ✓ AI features
Five9 is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
Tie
- • Number / country coverage
- • WhatsApp Business
- • Routing & IVR
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
Dialpad vs Five9 pricing
Dialpad researched starting price from $15/mo. Five9 researched starting price from $119/mo. Affiliate economics excluded.
Dialpad
From $15.00/user/mo
Five9
From $119.00/user/mo
Dialpad
Starting from $15.00/user/mo
Free trial available
- Connect Standard$15.00/user/mo
- $15/user/month billed annually ($27 monthly) — medium-confidence Connect floor. Cloud phone with AI transcription and summaries included.
- Connect ProPopular$25.00/user/mo
- $25/user/month annual ($35 monthly) with a 3-user minimum. Stronger CRM/CTI and advanced Connect features versus Standard.
- Connect EnterpriseCustom
- Custom Connect packaging with a 100-user minimum — quote-based enterprise UCaaS.
- minimum seats: 100
- Dialpad Sell$39.00/user/mo
- Separate sales product from ~$39/user/month — power-dialer depth lives here, not on Connect Standard. Not used as the scored entry floor.
- Dialpad Support$80.00/user/mo
- Separate contact-centre/support product from ~$80/user/month — not scored as Dialpad Connect core.
Five9
Starting from $119.00/user/mo
No free trial evidenced
- Digital$119.00/user/mo
- $119/concurrent seat/month — digital channels only (chat, email, SMS/MMS, social). 50-seat minimum.
- CorePopular$159.00/user/mo
- $159/concurrent seat/month — all channels with AI essentials, dialer, recording, CRM/UC adapter choice. 50-seat minimum.
- PlusCustom
- All channels with advanced AI — contact sales; no public seat dollars (2026-08-17).
- ProCustom
- All channels with AI essentials + WEM — contact sales.
- EnterpriseCustom
- All channels with advanced AI + full WEM — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Dialpad
$225.00/mo
Five9
$1,785.00/mo
+$1,560.00/mo — Five9 costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.