Creatio vs Zoho CRM
Compare Creatio and Zoho CRM on features, pricing, and buyer fit using the same researched criteria.
Creatio
No-code CRM and workflow platform with Growth/Enterprise per-user plans and Unlimited organization pricing.
Best for
- • Creatio targets mid-market sales/CX needs
- • Creatio competes in enterprise/mid-market CRM evaluations
- • Sales/CX CRM focus
Starting from $40.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Creatio and Zoho CRM. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Creatio is better for
- ✓ Sales automation
- ✓ Reporting
- ✓ Customization
Zoho CRM is better for
- ✓ Ease of use
- ✓ Integrations
- ✓ Administration
- ✓ Value for money
Tie
- • Pipeline management
- • Email capabilities
- • Scalability
Choose Creatio if: Creatio targets mid-market sales/CX needs
Choose Zoho CRM if: Free/Standard pricing and feature set fit SMB sales motions
Zoho CRM
Affordable multi-edition sales CRM with free tier, automation, and Zia AI across Standard through Ultimate.
Best for
- • Free/Standard pricing and feature set fit SMB sales motions
- • Professional/Enterprise cover automation and reporting for growing teams
- • Sales CRM pipelines and automation are the core product story
Starting from $0.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Creatio and Zoho CRM. Numeric bars appear only when both products have approved scores.
- Zoho CRM
Ease of use
How quickly teams become productive.
Zoho CRM leads on ease of use (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio6/10Zoho CRM8/10 - Tie
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Creatio and Zoho CRM are close on pipeline management (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio8/10Zoho CRM8/10 - Creatio
Sales automation
Automations that reduce repetitive sales work.
Creatio leads on sales automation (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio9/10Zoho CRM8/10 - Tie
Email capabilities
Native email workflows and tracking.
Creatio and Zoho CRM are close on email capabilities (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio7/10Zoho CRM7/10 - Creatio
Reporting
Reporting and forecasting quality.
Stronger forecasting availability
Creatio7/10Zoho CRM7/10 - Creatio
Customization
Fields, workflows, and configurability.
Creatio leads on customization (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio9/10Zoho CRM8/10 - Zoho CRM
Integrations
Important third-party integrations.
Zoho CRM leads on integrations (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio7/10Zoho CRM8/10 - Zoho CRM
Administration
Admin overhead and ongoing maintenance.
Zoho CRM leads on administration (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CreatioWeakerZoho CRMStronger - Tie
Scalability
Fit as team size and complexity grow.
Creatio and Zoho CRM are close on scalability (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio8/10Zoho CRM8/10 - Zoho CRM
Value for money
Capability relative to total cost of ownership.
Better for value for money
Creatio7/10Zoho CRM7/10
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