Creatio vs Dynamics 365
Compare Creatio and Dynamics 365 on features, pricing, and buyer fit using the same researched criteria.
Creatio
No-code CRM and workflow platform with Growth/Enterprise per-user plans and Unlimited organization pricing.
Best for
- • Creatio targets mid-market sales/CX needs
- • Creatio competes in enterprise/mid-market CRM evaluations
- • Sales/CX CRM focus
Starting from $40.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Creatio and Dynamics 365. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Creatio is better for
- ✓ Ease of use
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Customization
Dynamics 365 is better for
- ✓ Email capabilities
- ✓ Reporting
- ✓ Integrations
- ✓ Scalability
Choose Creatio if: Creatio targets mid-market sales/CX needs
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Creatio and Dynamics 365. Numeric bars appear only when both products have approved scores.
- Creatio
Ease of use
How quickly teams become productive.
Creatio leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio6/10Dynamics 3655/10 - Creatio
Pipeline management
Deal stages, visibility, and pipeline hygiene.
Stronger coverage across pipeline management, deal management, custom pipelines. editorial scores are close (8/10 vs 8/10).
Creatio8/10Dynamics 3658/10 - Creatio
Sales automation
Automations that reduce repetitive sales work.
Creatio leads on sales automation (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio9/10Dynamics 3658/10 - Dynamics 365
Email capabilities
Native email workflows and tracking.
Dynamics 365 leads on email capabilities (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio7/10Dynamics 3658/10 - Dynamics 365
Reporting
Reporting and forecasting quality.
Dynamics 365 leads on reporting (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio7/10Dynamics 3658/10 - Creatio
Customization
Fields, workflows, and configurability.
Stronger coverage across custom fields, custom pipelines. editorial scores are close (9/10 vs 9/10).
Creatio9/10Dynamics 3659/10 - Dynamics 365
Integrations
Important third-party integrations.
Dynamics 365 leads on integrations (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio7/10Dynamics 3659/10 - Creatio
Administration
Admin overhead and ongoing maintenance.
Creatio leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CreatioStrongerDynamics 365Weaker - Dynamics 365
Scalability
Fit as team size and complexity grow.
Dynamics 365 leads on scalability (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Creatio8/10Dynamics 3659/10 - Depends
Value for money
Capability relative to total cost of ownership.
Creatio researched starting price $40/user/mo vs Dynamics 365 $65/user/mo. Better value depends on which features you need on that plan.
Creatio7/10Dynamics 3655/10
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