SoftwareGlimpse

CometChat vs LiveChat

CometChat is for builders embedding chat in apps; LiveChat is established website live chat from Text. Different buyer — developers vs support ops on a site widget. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.

Independently recommendedLast updated Aug 18, 20265 evidence sources2 screenshotsHow we compare
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CometChat logo

CometChat

7.2/10

In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.

Best for

  • • Embedded in-app chat/voice/video

Starting from $239.00/user/mo

Free plan available

Visit CometChat
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VS

Our verdict

Our verdict

No universal winner

CometChat is for builders embedding chat in apps; LiveChat is established website live chat from Text. Different buyer — developers vs support ops on a site widget.

CometChat is better for

  • ✓ Free plan
  • ✓ AI features
  • ✓ Integrations

LiveChat is better for

  • ✓ Ticketing depth
  • ✓ Knowledge base
  • ✓ SLA & routing
  • ✓ Ecommerce helpdesk

Tie

  • • Live chat
  • • Omnichannel inbox

Choose CometChat if: Embedded in-app chat/voice/video

Choose LiveChat if: Website agent chat with per-seat pricing

See detailed comparison ↓
LiveChat logo

LiveChat

7.4/10

Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual. Primary live-chat; CS secondary.

Best for

  • • Website agent chat with per-seat pricing

Starting from $19.00/user/mo

No free plan

Visit LiveChat
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Comparison scorecard

Criterion-by-criterion results for CometChat and LiveChat. Numeric bars appear only when both products have approved scores.

  • Starting pricing

    Published floor price and what that floor actually includes.

    Depends

    CometChat ~$239/mo annual at 1k MAU. LiveChat Starter $19/agent/mo annual — per agent vs MAU.

    CometChatDepends
    LiveChatDepends

  • Free plan

    Whether a usable free plan is published, and what it gates.

    CometChat

    Better for free plan

    CometChatStronger
    LiveChatWeaker

  • Agent / licence minimum

    Per-agent floors, conversation/ticket caps, and small-team billing traps.

    Depends

    CometChat SDK MAU pricing vs LiveChat per-agent website chat seats.

    CometChatDepends
    LiveChatDepends

  • Ticketing depth

    Queues, macros, assignment, and ticket workflow depth.

    LiveChat

    LiveChat is the stronger fit for ticketing depth (3/10 vs 5/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    LiveChatStronger

  • Live chat

    Website/in-app messenger, routing, and canned replies.

    Tie

    CometChat and LiveChat are close on live chat (9/10 vs 9/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatTie
    LiveChatTie

  • Knowledge base

    Help center, Docs, and customer self-service portals.

    LiveChat

    LiveChat is the stronger fit for knowledge base / self-service (3/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    LiveChatStronger

  • Omnichannel inbox

    Email, chat, social, and messaging in one agent workspace.

    Tie

    CometChat and LiveChat are close on omnichannel inbox (6/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat6/10
    LiveChat7/10

  • SLA & routing

    SLA policies, skills-based routing, and escalation rules.

    LiveChat

    LiveChat is the stronger fit for SLA and routing (3/10 vs 5/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    LiveChatStronger

  • Ecommerce helpdesk

    Order, refund, and storefront context in the agent inbox.

    LiveChat

    LiveChat is the stronger fit for ecommerce helpdesk (4/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    LiveChatStronger

  • AI features

    Useful AI for the primary job — not marketing fluff.

    CometChat

    CometChat is the stronger fit for AI features (8/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat8/10
    LiveChat7/10

  • Integrations

    Important third-party integrations.

    CometChat

    CometChat is the stronger fit for integrations (9/10 vs 8/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat9/10
    LiveChat8/10

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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