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Official vendor video
How to Integrate ChatGPT with CometChat
What this shows
- product-ui
CometChat Review
LIVE CHAT SOFTWARECometChat is evaluated here as customer service software — CometChat is an in-app chat, voice, and video SDK/API platform with prebuilt UI kits for React, Flutter, iOS, Android, and web. Build is free for up to 100 monthly active users (MAU) with full feature access for development. Paid Chat & Messaging tiers are MAU-based: Basic from approximately $239/mo billed annually at the 1k MAU tier ($298.75/mo on monthly billing); Advanced from ~$359/mo annual at 1k MAU with AI moderation, smart replies, multi-tenancy, HIPAA/BAA, and translation; Enterprise is custom from ~$999/mo annual at 10k MAU with zero overages and SSO. Overage on Basic/Advanced: $0.10/MAU and $1/concurrent connection above included limits. Not a website live-chat widget like Tidio — embed SDK for marketplaces, telehealth, edtech, and social apps. This review uses SoftwareGlimpse's customer-service methodology (ease of use, support job fit, workflow depth, omnichannel, self-service, integrations, analytics, scalability, value, AI), scoring products inside their job cluster rather than against unrelated peers. It is based on first-party research, not hands-on lab testing.
Last updated 2026-08-26Independent editorial review
Starting price
$239.00/user/month
Free plan
Yes
Free trial
No
Best for
Product teams embedding chat, voice, or video inside their own app
Some links may be affiliate links — we may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Affiliate disclosure
SoftwareGlimpse review
7.2/10
Good
- ease of use7
- support job fit8
- workflow depth8
- omnichannel6
- self service4
- integrations9
By Lee M.FounderReviewed
See CometChat in action
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
Pricing
Verified 2026-08-26 from cometchat.com/pricing and first-party pricing.md (high confidence). Build free: 100 MAU, 25 concurrent connections. Basic ~$239/mo annual at 1k MAU; Advanced ~$359/mo annual at 1k MAU. Enterprise custom from ~$999/mo annual at 10k MAU. MAU overage $0.10; concurrency overage $1/connection on Basic/Advanced. Voice/video and AI Agent Platform are separate product lines — confirm bundles. Affiliate aff-cometchat. Affiliate economics excluded.Full pricing details →
Build
$0.00
Free plan
Free forever for development — all core messaging features, up to 100 MAU.
- 0: 100 MAU
- 1: 25 concurrent connections
Basic (1k MAU, annual)
Most popular$239.00
per month (annual billing rate shown)
~$239/mo billed annually at 1k MAU tier — rich in-app chat, push, basic moderation, EDGE network.
Advanced (1k MAU, annual)
$359.00
per month (annual billing rate shown)
~$359/mo billed annually at 1k MAU — AI moderation, smart replies, multi-tenancy, HIPAA/BAA, translation, insights.
Enterprise
Custom
Contact sales
Custom MAU tiers from ~10k MAU (~$999/mo annual reference tier), zero overages, SSO, dedicated support.
Product screenshots
Verified captures from CometChat's product interface.
Official CometChat YouTube thumbnail.
Our verdict
undefined undefined Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Best for
- Product teams embedding chat, voice, or video inside their own app
- Marketplaces, telehealth, edtech, and community apps needing compliant messaging
- Developers who want prebuilt UI kits instead of building chat infrastructure from scratch
Not ideal for
- SMBs that only need a website live-chat widget — Tidio or LiveChat are simpler
- Full helpdesk + ticketing without custom development
- Teams with fewer than 100 MAU who cannot budget ~$239/mo when they outgrow Build
Bottom line
Build free (100 MAU). Basic from ~$239/mo annual at 1k MAU. Advanced ~$359/mo annual at 1k MAU. Enterprise custom. Confirm live MAU tiers on cometchat.com/pricing.
CometChat pros and cons
Pros
- Free Build tier with 100 MAU for full SDK evaluation
- UI kits and SDKs for major mobile and web stacks
- Voice, video, and AI moderation on Advanced+
- HIPAA/BAA and enterprise SSO on higher tiers
- Unlimited messages and storage on paid chat plans (per first-party pricing)
Cons
- Paid plans start around ~$239/mo annual at 1k MAU
- MAU/concurrency overages require monitoring
- Not a plug-and-play website chat bubble
- Enterprise pricing needed for zero-overage scale
- Separate pricing lines for voice/video and AI agents
Pricing comparison
Full comparison →| CometChat(this review) | Tidio | Intercom | Freshchat | LiveChat | |
|---|---|---|---|---|---|
| Starting price | $239.00/user/month | $24.17/user/month | $29.00/user/month | $0.00/user/month | $19.00/user/month |
| Free plan | Yes | Yes | No | Yes | No |
| Free trial | No | Yes | Yes | Yes | Yes |
Use cases for CometChat
Live chat support
Talk to website visitors in real time and route chats to the right agent.
Explore use case →AI customer service
Deflect or resolve support conversations with an AI agent, plus copilot for humans.
Explore use case →
CometChat may not be the best fit if…
- · SMBs that only need a website live-chat widget — Tidio or LiveChat are simpler
- · Full helpdesk + ticketing without custom development
- · Teams with fewer than 100 MAU who cannot budget ~$239/mo when they outgrow Build
CometChat guides
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
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